FAQ

How does ePetRecords work?

Our proprietary technology automatically captures data from the Veterinarian Management Software System and uploads the data to our website based on a schedule established by the clinic or hospital during installation.

How much time does it take to upload data?

Our process is fast, typically a few seconds to several minutes, depending on the size of your database, your system capability and the speed of your connection.

How secure are my ePetRecords?

ePetRecords information resides on our secure server protected by a firewall. Only the pet owner (or anyone with whom they choose to share their Login and Password) can see their pet’s information.

There is no update capability on-line.

Does ePetRecords require a clinic staff member to manage the process?

No. ePetRecords operates unattended. The veterinarian provider simply continues to use their Practice Management System as intended. Once ePetRecords has been installed the extraction and upload process operates automatically and unattended.

Does ePetRecords replace a Veterinarian Practice Management System?

No. ePetRecords serves as an enhancement to the Veterinarian Clinic or Hospital system.

Can the pet owner or veterinarian update records on ePetRecords website?

No. We provide display only. All information is updated at the Veterinarian Clinic/Hospital.

Is a clinic required to have a web site to use ePetRecords?

No. ePetRecords operates independent of any other website.

What if my veterinarian clinic already has a website?

ePetRecords can be integrated into your clinic’s existing website or a hyperlnk can be added so clients can continue to visit your website. We are not interested in replacing your website; ePetRecords enhances your website.

What operating systems work with ePetRecords?

Your computer must be capable of running MS Windows XP or above.

What is required of my business computer system?

Your computer system will need to remain on in order for our upload process to be successful. It is not necessary to login to your practice management system during our extraction and upload process.

What type of Internet connection do I need?

We recommend a high-speed connection (Cable, DSL, T1). The ePetRecords upload process is fast but as with any Internet process, a faster connection improves the processing time, especially if your client database is large.

What browsers are supported?

ePetRecords works well with Internet Explorer, Netscape, Firefox and Safari at a resolution of 800 x 600 or higher. It also works on most wireless devices with internet capability.

Why are there two different logins Pet Owner Login and Provider Login?

Pet Owner login is for pet owners and displays only their pet’s medical information. Provider login is only for the clinic or hospital that wants to query their clinic’s records.

As a Pet Owner how do I view my ePetRecords?

To view your pet’s medical records Login to our website with your pet’s Serial Number, issued by your primary veterinarian provider, and your private password. If you have multiple pets you will be able to view all your pets after logging into one pet’s account.

As a Veterinarian provider how do I view my clinic’s ePetRecords?

To view your clinic’s medical records Login to our website with your User Name, issued by ePetRecords, and your private Password. You can search for a specific patient by entering the Serial Number, the Pet’s First Name, or Last Name.

Do I need a separate ePetRecords for each pet?

Yes. Each pet record is pet-specific by Serial Number. The serial number and password make each record secure to eliminate any chance of viewing the wrong record.

What password do I use?

The first login of a pet owner or veterinarian provider requires a new private password to be created. This private password should be recorded and kept secure. The pet owner can record their private password on their ePetRecords Wallet Card for future reference. If you desire, the same password can be used for multiple pets to make recall easier.

If the password is lost or forgotten contact ePetRecords by clicking on 'forgot password?' and we will email you the password.

How is ePetRecords helpful to an Emergency Center?

If a pet requires medical attention when away from their normal veterinarian provider the Pet Owner can present their Serial Number and Password so the Emergency Center can use the ePetRecords medical information to diagnose or treat their animal.

How is ePetRecords helpful to a Rescue Organization?

If a lost pet is brought to a Rescue Organization they can use the serial number on the pet’s collar tag to locate the pet owner through our website’s Lost and Found Registry.

How can I sign up for ePetRecords Service?

As a veterinarian provider you must contact ePetRecords and request a subscription service. As a pet owner you must contact your primary veterinarian provider and request membership.

How much does ePetRecords cost?

ePetRecords is a fee-based service paid by veterinarian clinics and/or hospitals subscribed to our service. ePetRecords does not charge the pet owner, but the pet owner must enroll through their veterinarian provider. For current pricing contact sales@epetrecords.com